STORE POLICY

Welcome to The Heal Hero! We are committed to providing high-quality supplements that support your health and well-being. This consumer policy outlines our commitment to transparency, customer satisfaction, and compliance with UK law.

 

 Product Information

Ingredients Disclosure: We ensure that all our supplements are clearly labeled with a full list of ingredients.

Each product comes with detailed instructions on how to use it safely and effectively. Please adhere to the recommended dosages.

Warnings and Contraindications: We provide clear warnings regarding any potential side effects or contraindications, particularly for vulnerable groups such as pregnant women, children, and individuals with pre-existing medical conditions.

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Quality Assurance

Manufacturing Standards: Our supplements are manufactured in facilities that adhere to Good Manufacturing Practices (GMP) and are regularly audited to ensure compliance.

Third-Party Testing: We conduct third-party testing on our products to verify their purity, potency, and safety. Certificates of analysis are available upon request.

Expiration Dates: All products are labeled with a clear expiration date. We recommend that supplements be used before this date for optimal efficacy.

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Shipping and Delivery

Processing Time: Orders are typically processed within 1-2 business days. During peak times, processing may take slightly longer.

Shipping Methods: We offer a variety of shipping options, including standard and expedited delivery, through reputable carriers. Shipping costs are calculated at checkout.

Delivery Times: UK orders usually arrive within 3-5 business days. International shipping times vary by destination.

International Shipping: We ship to select international locations. Please be aware that customs regulations and duties may apply, and delivery times may be affected by local import procedures.

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Returns and Refunds

Return Eligibility: Products can be returned for a full refund within 30 days of purchase if they are unopened, unused, and in their original packaging. Please note that we cannot accept returns of opened or used products due to health and safety regulations.

Return Process: To initiate a return, please contact our customer service team at thehealhero@gmail.com. We will provide you with a return authorization and instructions on where to send your product.

Refund Policy: Refunds will be processed within 14 days of receiving the returned product. The refund will be issued to the original payment method, minus any applicable shipping fees.

Exchanges: If you received a damaged or incorrect item, we will happily exchange it for you. Please contact us within 7 days of receiving your order.

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Customer Support

Contact Information: Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM GMT. You can reach us by email at thehealhero@gmail.com.

Response Time: We aim to respond to all inquiries within 24 hours during business days.

Complaint Resolution: If you have a complaint, please contact us as soon as possible. We are committed to resolving any issues promptly and fairly. If you are not satisfied with our response, you may escalate the matter to the Retail Ombudsman.

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Privacy Policy

Data Collection: We collect and process personal data in accordance with the UK General Data Protection Regulation (GDPR). This includes information necessary to process your orders, such as your name, address, and payment details.

Data Protection: We use secure encryption technologies to protect your data during transmission and storage. Your payment information is processed through a PCI-DSS compliant provider.

Third-Party Sharing: We do not sell or share your personal data with third parties for marketing purposes. We may share data with trusted partners who assist in fulfilling your order or improving our services, under strict confidentiality agreements.

Customer Rights: You have the right to access, correct, or delete your personal data. 

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Compliance and Legal Disclaimers

Regulatory Compliance: Our products comply with UK and EU regulations, including the Food Supplements (England) Regulations 2003 and other relevant legislation.

Medical Advice Disclaimer: Our supplements are intended to support overall health and are not a substitute for professional medical advice, diagnosis, or treatment. Please consult with a healthcare professional before starting any new supplement, particularly if you have existing health conditions or are taking medication.

Liability Limitation: The Heal Hero is not liable for any adverse effects caused by improper use of our products. Our liability is limited to the purchase price of the product, as permitted by UK law.

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Updates to the Policy

Policy Changes: We reserve the right to update this consumer policy as needed to reflect changes in our practices or legal requirements. Customers will be notified of significant changes via email or through a notice on our website.

Effective Date: This policy is effective as of 11.09.2024

10. Acceptance of Terms

By purchasing our products, you agree to the terms outlined in this consumer policy.